ATTENTION AUTOPAY MEMBERS:

If you previously were using automatic payments with us, you will need to re-enter your payment information. Instructions for how to register your account and set up Auto Pay will be available on [MM/DD].

Important Dates to Remember

MM/DD to MM/DD

Payment Options Temporarily Not Available

As we change to our new SmartHub payment system, some of our payment options will not be available, such as payments, pre-pay, auto-pay, and paperless billing.

We will be accepting payments via [list options: call in, mail in, lobby, drop box, etc.]. Payments will not post to your account until the new system is in place.

Because of this transition, late charges will be waived during this time.

MM/DD to MM/DD

Auto Payments Will Be Temporarily Down

If you are on our current Auto Pay system, please take note that we will have a grace period regarding late fees.

On our launch date [put date here], please register your account in SmartHub and re-register your Auto Pay settings.

MM/DD

SmartHub Goes Live!

Our team has been working hard to get this new system ready for you. It's going to make managing your account easier than ever.

Please register your account using the information on this page.

Reach out to us if you have any questions.

The image shows a web portal for managing utility bills with payment details and a mobile app overview for SmartHub.
How can SmartHub help you control your account?

Our SmartHub mobile app and web portal will keep you informed and will show you where to save time and money on your bills.

Billing & Payments: No more waiting for your bill to arrive in the mail, access your bill at anytime from anywhere. Save time with easy payment options to avoid late fees and service interruptions.

Alerts & Notifications: Stay informed on important account events via email or text messages. Receive the information you need to make the right decisions about your account.

Paperless Billing: What if you could save some time and a tree at the same time? Activate SmartHub paperless billing, an eco-friendly way to instantly access your bill.

Usage Monitoring: Worrying about usage or surprising bill amounts can be stressful. With access to this information, you can be in control and make decisions that can help reduce your bill.

SmartHub gives you complete control over your account by giving you the tools that deliver the right information at the right time so you can make the right decisions about your account.

Other Frequently Asked Questions (FAQs)

Yes. All critical information is encrypted in every transaction and no personal information is stored on your phone or tablet.

Mobile devices do offer you the ability to store your login information. If you choose to store your login information, anyone with access to your mobile device may also have access to your account.

Both platforms are part of our online account management system.

Both the website and mobile app allow you to securely access account information, update your personal information, manage notifications, update payment methods, view bills and payment history, make payments, and report issues.

The free SmartHub mobile app is available for phones and tablets.

No. You can continue paying your bill the same way you do today or take advantage of SmartHub's additional features.

Visit [Payment Options Page] to see all available payment methods.

Yes. SmartHub displays all of your linked accounts and allows you to make payments to one or multiple accounts from either the website or mobile app.

The information displayed in SmartHub is updated in real time.

If you leave the website or app open for an extended period, simply refresh the page to ensure you're viewing the latest information.

We will never call or email you asking for your credit card number, bank account information, routing number, or any other sensitive personal information.

If you receive a suspicious call or email claiming to be from us, please contact our office before providing any information.