Login or Register SmartHub Account
Smarthub Post-Live
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ATTENTION AUTO PAY MEMBERS
If you previously were using automatic payments with us, you will need
to re-enter your payment information.
Scroll down to find the instructions to get your account registered
and set up for Auto Pay.
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Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before. Make payments, report service interruptions, monitor usage, and save time.
1
Register your SmartHub account
Whether through our web portal or mobile app, you can register your account for free in SmartHub.
2
Activate the features you want
Take advantage of features like Notifications, Auto Pay, Usage History, and Paperless Billing to have more control over your account.
3
Manage your account anytime from anywhere
The more features you take advantage of, the more time and money you can save.
FAQs: How-To Register for SmartHub
You can find your new account number on the welcome email or printed statement mailed to your residence or business. You can also register using your old account number (with no dashes).
Feel free to call us for assistance @ 801-465-8020.
Downloads:
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notification preferences.
- Log in to your SmartHub account.
- Click on Notifications.
- Click Manage Contacts to add or change your email address and phone numbers.
- Enter the verification code to activate.
- Click Manage Notifications to set up SMS and email alerts.
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile.
- Click Manage My Stored Payment Accounts and follow the instructions.
On the app:
- Select Settings.
- Select Stored Payment Accounts and follow the instructions.
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click Billing & Payments.
- Click Auto Pay Program.
- Click Sign Up for Auto Pay and follow the instructions.
How to sign up on the app:
- Select Bill & Pay.
- Select Auto Pay Program and follow the instructions.
No. Paperless billing is optional. If you choose not to enroll, you will continue receiving a monthly paper bill.
Because of our system upgrade, customers previously enrolled in paperless billing will need to enroll again after registering in SmartHub.
Once enrolled, bill notifications will be sent to the email address associated with your account, and paper bills will no longer be mailed.
On the website:
- Click My Profile.
- Click Update My Paperless Settings.
- Select your paperless preference.
On the app:
- Select Settings.
- Select Paperless Billing.
- Select your paperless preference.
You can view your energy use on both the SmartHub website and mobile app.
On the website:
- Click My Usage.
- Select My Usage.
- Select Usage Explorer.
On the app:
- Select the Energy Use icon to view your energy use.
Other Frequently Asked Questions (FAQs)
Yes. All critical information is encrypted in every transaction and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information. If you choose to store your login information, anyone with access to your mobile device may also have access to your account.
Both platforms are part of our online account management system.
Both the website and mobile app allow you to securely access account information, update your personal information, manage notifications, update payment methods, view bills and payment history, make payments, and report issues.
The free SmartHub mobile app is available for phones and tablets.
No. You can continue paying your bill the same way you do today or take advantage of SmartHub's additional features.
Yes. SmartHub displays all of your linked accounts and allows you to make payments to one or multiple accounts from either the website or mobile app.
The information displayed in SmartHub is updated in real time.
If you leave the website or app open for an extended period, simply refresh the page to ensure you're viewing the latest information.
We will never call or email you asking for your credit card number, bank account information, routing number, or any other sensitive personal information.
If you receive a suspicious call or email claiming to be from us, please contact our office before providing any information.